They write from wherever they are. You answer from one place.
A message on WhatsApp, a reply under an Instagram post, an email a week later — one person, three threads, and nobody on your side certain it is the same customer. Ovelty keeps it as one conversation behind one profile, carries it through to the lead and the appointment it turns into, and has the assistant write the first draft for your agent to send.
You connect the accounts you already use — no new numbers, no migration. Already with us? Log in.
Everything your customers already use
Connect the accounts you have. Messages arrive in the same list, in real time, whichever one they came from.
One list. Whoever is free answers.
Messages from every channel land in a single stream, in real time. Nobody refreshes anything and nobody watches six tabs.
- One profile per person. The same customer's WhatsApp number, Instagram handle and email collapse into one contact — with the evidence behind the match, and the merge left to you.
- Rules that route for you. Hand new conversations out in turn to whoever is online, send a returning customer back to the person who knows them, return a conversation to the queue when its owner is away, and complete the quiet ones on their own.
- Nobody left waiting. An Awaiting reply folder with the longest wait on top, and an automatic reply when someone writes after hours.
- Notes and @mentions. Leave a note the customer never sees, call a colleague in with @, and see who else has the conversation open or is typing.
- Saved replies. Type / and the answers you repeat are a keystroke away.
One message to the customers who asked for it.
A reminder, an offer, an announcement — sent from your WhatsApp number or Telegram bot to the people you choose, and only to the people who may receive it.
- The audience you pick. Customer labels in, labels out, people added by hand — and the count of who receives it, with the reason for everyone left out.
- Consent handled. STOP and START work on their own and cover the person on every channel. Promotions skip US numbers where Meta will not deliver them, and every opt-out and opt-in is on the customer's record.
- Sent at a decent hour. Messages go only inside a send window (8 AM – 8 PM by default), now or at a time you schedule, within your number's daily limit.
- Cost before you send. An estimate from Meta's rates, your number's quality, and a test to one contact first. Telegram broadcasts are free.
- What happened, then a follow-up. Sent, delivered, read and replied, failures by reason — and a follow-up to the ones who did not reply, in one click.
A conversation becomes a deal you can see.
A pipeline built from the messages you are already getting. A new conversation becomes a lead on its own, on the channels you choose — nobody copies anything into a spreadsheet.
- Board or list. Drag a lead between stages, or work a filtered list with everything on one row.
- Your stages, your fields. Name the stages, add the fields you actually ask about, and make a field required before a lead can move on.
- Value, owner, labels. Who is working it, what it is worth and what has been paid so far — on the lead rather than in somebody's memory.
- The customer stays with their person. A customer with an open lead who writes again — on any channel — goes straight to the lead's owner.
- Won and lost, with reasons. Lost reasons you define, a win rate that follows from them, and the whole board exportable.
Book it in the thread you booked it from.
Services, working hours and a calendar that knows what is already taken. The time is agreed in the conversation and written down in the same place.
- Free slots, calculated. From your services and their length, each person's working hours, time off and what is already booked.
- Per person and per service. Hours for the workspace, hours for an individual, and which staff a service can be booked with.
- The customer is told. Confirmation and reminders 24 hours and 2 hours ahead, by email or a WhatsApp template, in English, Azerbaijani or Russian — from your own address.
- In the calendar they already keep. Each member has a subscribable feed, so bookings appear in Google, Apple or Outlook.
It writes the draft. Your agent sends it.
Not a chatbot in front of your customers. It learns from your own conversations, prepares the reply, and stops there — nothing reaches a customer that a person did not send.
- A reply is already waiting. Turn on auto-draft and the text is there when the thread is opened, not an empty box.
- In your words. It derives a profile of your business and your tone from past conversations, and you can edit that profile.
- Buttons you define. “Shorter”, “more formal”, “apologise” — up to eight rewrites, labelled and instructed by you.
- Translation and voice. Translate any message with one click, have customers' voice notes written out as text, and speak to the assistant instead of typing.
- Countable. Every suggestion generated, used, edited or discarded is recorded, so whether it earns its cost is a number.
How fast you answer, in numbers.
A home screen with the inbox as it is right now, and reports for any period — counted in your time zone and, when you set them, your opening hours.
- Right now and today. Open, unassigned and waiting conversations, the longest wait, and today against yesterday up to the same hour.
- First reply and time to complete. Medians inside your working hours, with the clock time beside them — so a message at 11 PM answered at 9 AM is not a slow reply.
- Who did what, and what was missed. Replies, completions and first reply per person, and the customers who were never answered.
- When customers write. The busiest hours and weekdays, to have someone at the inbox when it matters.
- Leads too. Funnel, win rate, time in stage, lost reasons, by owner and by source. Every list exports to CSV.
The parts you only notice when they are missing
All of it comes with the core plan. No extra tools to buy and bolt on.
Teams, roles and permissions
Each teammate sees what their job needs. You define the roles and invite people by email.
Labels and statuses
Open, pending, closed — plus labels of your own, so the inbox can be sorted the way your team thinks about it.
Usage report
Messages per channel, conversations, active teammates and AI use, set against the period before — and exportable.
More than one workspace
One account, several companies. Sign in once and switch between them.
Consent on the record
Every opt-out and opt-in on the customer's profile — how they said it, when, and who changed it.
Help built in
Short articles in English and Azerbaijani inside the app, opened beside the screen they explain.
And the things you would assume: an audit log, login activity, granular roles, and channel monitoring that names a broken connection before a customer does. Ask us for the detail.
Setting it up takes a few steps
You keep your numbers, your accounts and your customer history. You are connecting them, not moving them.
Connect your channels
Link WhatsApp Business, Instagram, Messenger, Telegram and email. Adding live chat to your website is one line of code.
Set up your team
Invite people, group them into teams, and shape roles, stages and labels around the way you already work.
Start answering
Everything lands in one inbox and the rules you set route it. Broadcasts, leads, appointments, saved replies and AI drafts take the repetition out of the day.
Pick a plan, or build your own
Every plan includes all your channels. Prices are in US dollars, per month.
Inbox
For teams that answer customers across channels.
Includes
- 1 user
- All channels, one of each WhatsApp Business, Instagram, Messenger, Telegram, email, website chat
- Facebook & Instagram comments
- Unified inbox
- Contacts and customer profiles
- Full message history
- Tags, internal notes and @mentions
- Inbox rules Round robin, returning customers, auto-complete, out-of-hours reply
- Conversation reports and live home screen
- Notifications
- Unlimited teams, 2 GB storage
Inbox + Leads
For teams that sell, book appointments and reach out in the chat.
Everything in Inbox, plus
- Lead pipeline with your own stages
- Broadcasts WhatsApp templates and Telegram, with opt-outs handled
- Won and lost tracking with payments noted on the lead
- Lead reports
- Appointments and staff calendars
- Working hours and time off
- Confirmations and reminders
- Google and Apple calendar sync
Everything
For teams that want the AI assistant drafting with them.
+ AI usage
Everything in Inbox + Leads, plus
- AI reply suggestions
- AI-assisted message writing
- Translation
- Dictation Speak to the assistant instead of typing
- Voice message transcripts Customers' voice notes, as text
- Broadcasts WhatsApp templates and Telegram, with opt-outs handled
- Reports Conversations and leads, every list exportable
- Payments Noted on the lead, with won and lost tracking
Need a different mix? Build your own.
Start from Inbox at $19, switch on the modules you want and add people and channels. The price updates as you go.
Your plan
Inbox with all channels is always included.
- Another businessRunning a second company? Each additional business is $19 / month.
- WhatsApp feesMeta bills its messaging fees to your own WhatsApp account. We add nothing on top.
- AI usageThe AI Assistant is billed on what your team uses, on top of the module price.
- Storage2 GB of files and media is included in every plan.
Talk to us
Have a question, or want to try the platform with your own team? Write to us and we will get back to you.
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app.ovelty.com — log in to your workspaceOffice hours
Monday – Friday, 09:00 – 18:00Legal
Privacy, terms and data deletion
What we do with the data that passes through Ovelty, what we ask of you in return, and how to have data removed.
Privacy Policy
Last updated: 30 August 2026
Ovelty is a software platform operated by Khana PMU (“we”, “us”, “our”). Ovelty provides a customer messaging platform that brings conversations from multiple communication channels into one workspace.
This Privacy Policy explains what information we process, why we process it, how it is used and shared, and how users can request access to or deletion of their data.
1. Data we process
Depending on the features and channels you connect to Ovelty, we may process the following categories of information:
| Category | What it covers |
|---|---|
| Account data | Full name, email address, company or business name, role and permissions, preferred language, and profile picture. |
| Message content | Messages sent and received through connected channels, including text, attachments, images, documents, voice notes and their transcripts, and message reactions where available. |
| Contact data of your customers | Information made available through connected channels, such as name, phone number, email address, profile information, and channel identifiers such as a Facebook or Instagram user ID, WhatsApp number, or Telegram chat ID. |
| Channel connection data | Page and account identifiers, access tokens, webhook secrets, and other information required to connect and operate supported communication channels. Sensitive credentials are stored using appropriate security measures. |
| Technical and security information | Information such as sign-in times, IP addresses, application logs, error reports, and security or audit records generated through use of the service. |
2. Why we process data
We process this information:
- To provide the service: to receive, deliver and display messages, organize conversations, enable authorized users to respond to customers, and maintain conversation history.
- To identify contacts across channels: where supported, to organize channel identities into contact profiles so authorized workspace users can manage customer conversations efficiently.
- To provide AI-assisted features: where the AI assistant is enabled, to process relevant conversation content for the purpose of generating suggested replies or performing other user-requested AI functions.
- To secure the service: to detect unauthorized access, prevent abuse, troubleshoot problems and maintain security records.
- To operate and improve the service: to understand feature usage, maintain reliability and improve Ovelty.
We do not sell personal data. We do not use the content of customer conversations for advertising.
3. Who data is shared with
We share information only with service providers and platforms necessary to operate Ovelty and only to the extent required for their function.
- Channel providers — including Meta Platforms for Facebook, Instagram and WhatsApp, and other connected communication providers such as Telegram, where applicable, to enable the sending and receiving of messages.
- Infrastructure providers — service providers used to host, secure and operate Ovelty.
- AI service providers — when an AI-assisted feature is enabled or requested, relevant conversation content may be sent to a third-party AI service provider solely for the purpose of generating the requested output or suggested reply.
We may also disclose information where required by applicable law or a valid legal process.
4. Data from Meta Platforms
When you connect a Facebook Page, Instagram professional account, WhatsApp account, or another supported Meta asset to Ovelty, Ovelty may receive and process information made available through Meta’s APIs.
Depending on the connected service and permissions granted, this may include Page or account identifiers, user identifiers, profile information, messages, message metadata, attachments, and other information necessary to provide the connected messaging functionality.
We use Meta Platform Data only to provide and support Ovelty’s applicable features, including displaying conversations, enabling authorized workspace users to respond to messages, maintaining conversation history, and providing enabled assistant features.
We process Meta Platform Data in accordance with applicable Meta Platform Terms and Developer Policies.
5. The AI assistant
When an AI-assisted feature is enabled or requested, relevant conversation content may be processed by an AI service provider to generate a suggested reply or other requested output.
AI-generated replies are presented as suggestions for the authorized Ovelty user to review. The assistant does not independently send a suggested reply to a customer unless Ovelty expressly provides such a feature and the workspace has enabled it.
AI-assisted features may be disabled or paused where those controls are available. When the applicable AI feature is not being used, conversation content is not sent to an AI provider for that feature.
6. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain an active workspace, meet security and operational requirements, or comply with applicable law.
Users may request deletion of their information as described in our Data Deletion Instructions. Certain information may be retained where required by applicable law.
7. Security
We use reasonable administrative, technical and organizational measures designed to protect information handled by Ovelty.
Data transmitted between supported clients and Ovelty is protected in transit using industry-standard encryption. Sensitive channel credentials are protected using appropriate security controls.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights and choices
Depending on applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, or request deletion of your information.
Requests can be submitted to support@ovelty.com.
We may need to verify a request before completing it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown above and provide notice where required by applicable law.
10. Contact
Questions about this Privacy Policy or Ovelty’s handling of data may be sent to support@ovelty.com.
Ovelty is operated by Khana PMU.
Data Deletion Instructions
Last updated: 30 August 2026
Ovelty, operated by Khana PMU, allows users to request deletion of information we hold about them or information relating to customers whose conversations are stored in an Ovelty workspace.
How to request deletion
Send an email to support@ovelty.com with the subject “Data Deletion Request”.
Please provide enough information for us to identify the relevant account, workspace, contact or connected channel. This may include the email address associated with the Ovelty account or, where applicable, the relevant phone number, Facebook Page, Instagram account or other channel identifier.
We may contact you to verify the request or confirm that you are authorized to request deletion of the relevant information.
We will acknowledge the request within a reasonable period and aim to complete verified deletion requests within 30 days, unless a longer period is permitted or required by applicable law.
What gets deleted
Depending on the scope of the verified request, deletion may include:
- Ovelty account information;
- contact profiles;
- conversation history;
- stored messages and attachments;
- voice transcripts;
- applicable channel identifiers; and
- other associated information stored by Ovelty.
Information that we are legally required to retain may be kept for the period required by applicable law and deleted when that obligation expires.
Meta Platform Data deletion
Users may request deletion of information obtained through Meta Platforms by emailing support@ovelty.com with the subject “Meta Data Deletion Request”.
Where possible, include the Facebook Page, Instagram account, WhatsApp account or other relevant identifier associated with the request.
After verifying the request, Ovelty will delete the applicable Meta Platform Data from its systems, except information that must be retained under applicable law.
Disconnecting a Meta account
If you disconnect a Facebook, Instagram or WhatsApp channel from Ovelty, Ovelty will stop receiving new information through that connection once the disconnection takes effect.
Information already stored by Ovelty can be deleted by submitting a deletion request as described above.
Deleting a whole workspace
To request closure of an Ovelty workspace and deletion of the information associated with it, email support@ovelty.com from an administrator email address associated with that workspace. Specify that you are requesting deletion of the entire workspace.
Ovelty is operated by Khana PMU.
Terms of Service
Last updated: 30 August 2026
These Terms of Service govern your use of Ovelty, a software platform operated by Khana PMU.
1. Acceptance
By creating an account or using Ovelty, you agree to these Terms. If you do not agree, please do not use the service.
2. The service
Ovelty is a cloud-based customer messaging platform designed to bring conversations from supported communication channels into a single workspace.
Depending on the features currently available, Ovelty may support channels such as Facebook Messenger, Instagram, WhatsApp, Telegram, email, website messaging, and other communication services.
Features and supported channels may change over time.
3. Your account
You are responsible for:
- keeping your account credentials confidential;
- activity that takes place through your account;
- ensuring that people you authorize to use your workspace have appropriate permission to do so; and
- notifying us promptly if you suspect unauthorized access to your account.
4. Acceptable use
You agree not to use Ovelty to:
- violate applicable law;
- violate the terms, policies or requirements of a communication platform you connect to Ovelty;
- send unlawful unsolicited bulk messages or spam;
- access information or conversations belonging to another workspace without authorization;
- interfere with or attempt to disrupt the operation or security of Ovelty; or
- attempt to gain unauthorized access to Ovelty or systems connected to it.
You are responsible for ensuring that your use of connected channels through Ovelty complies with applicable platform terms, messaging policies, consent requirements and applicable law.
We may restrict or suspend access to Ovelty where reasonably necessary to protect the service, comply with law, or address violations of these Terms.
5. Third-party channels and services
Ovelty depends on APIs and services operated by third parties, including Meta Platforms and other communication providers.
Third-party services control their own availability, functionality, policies, permissions and technical limits. Changes made by a third-party provider may affect the availability or functionality of features within Ovelty.
Your use of a connected third-party service remains subject to that provider’s applicable terms and policies.
6. Your data
You retain ownership of the information and conversation content that you or your authorized users provide through Ovelty, subject to the rights of customers and other individuals whose information may appear in those conversations.
You authorize us to process that information as reasonably necessary to provide Ovelty and as described in our Privacy Policy.
7. AI-assisted features
Ovelty may provide AI-assisted features, including suggested replies.
AI-generated content may contain errors or may not always be appropriate for a particular customer or situation. Where a suggested reply is presented for review, you are responsible for reviewing it before sending it.
8. Availability
We make reasonable efforts to keep Ovelty available and operational. However, access may occasionally be interrupted because of maintenance, updates, third-party service interruptions, technical problems or circumstances outside our reasonable control.
9. Changes to the service or these Terms
We may update Ovelty and these Terms from time to time.
Where required, we will provide notice of material changes. Continued use of Ovelty after updated Terms become effective constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms may be sent to support@ovelty.com.
Ovelty is operated by Khana PMU.